Your Sumachay Electric Pallet Jack or Stacker is covered by a 12-month limited warranty starting from the date of purchase as shown on your invoice. This warranty includes comprehensive repair coverage for manufacturing defects and legitimate breakdowns under normal use.
What’s Not Covered:
• Normal wear and tear (e.g., wheels, fuses, brushes, etc.)
• Damage due to misuse, negligence, overloading, or accidents
• Corrosion or damage caused by fluids, chemicals, or submersion in water
• Unauthorized modifications or repairs
Inspection Requirement:
Before any unit can be replaced or repaired under warranty, Sumachay must physically inspect the machine to verify the nature of the issue. In certain cases, we may request the unit be shipped to our warehouse in Toronto, ON for a full assessment.
• Customers are responsible for all shipping costs to and from our warehouse for warranty inspections and repairs.
• Replacement or repair decisions are made at Sumachay’s sole discretion after inspection.
Additional Notes:
• On-site service is not included under this warranty and may be subject to additional fees.
• To keep your equipment performing at its best, we strongly recommend routine maintenance—regular cleaning, lubrication, and proper storage.
If you experience any issues or need support, please contact our customer service team. We’re here to help.
