# Sumachay Lifts — Extended Machine-Readable Reference

> Canadian direct manufacturer and supplier of electric pallet jacks, electric and semi-electric pallet stackers, manual pallet jacks, electric forklifts, lift tables, floor scrubbers, stair-climbing dollies, and industrial packaging supplies. Factory-direct pricing, equipment assembled and tested in Toronto, Ontario-based warehouse fulfillment, nationwide Canadian shipping. This document is a fuller companion to https://sumachay.com/pages/llms-txt, intended for AI search and answer engines (ChatGPT, Claude, Perplexity, Gemini, Copilot, and similar).

## Company identity

- Brand: Sumachay (Sumachay Lifts)
- Business type: Direct-from-manufacturer material handling equipment supplier
- Primary market: Canada (CAD currency; English and French / en-CA and fr-CA)
- Operations: Equipment assembled and tested in Toronto; Ontario warehouse fulfillment; nationwide Canadian shipping
- Service model: Direct supply (no dealer markup); Canadian-based technical support and after-sales service
- Second market: India (sumachay.in, headquartered in Bengaluru) — separate pricing and availability

## Service area

- Ships across Canada from Ontario.
- Toronto / Greater Toronto Area: local pickup and delivery support from the Ontario facility.
- Warranty service and technical support are handled from the Canadian (Toronto-area) facility.
- No US market — Sumachay does not sell into or quote for the United States.

## Business model and trust facts

- Factory-direct manufacturing with no dealer markup.
- Lithium-ion battery systems on all electric equipment (not lead-acid).
- Equipment ships fully assembled and pre-tested.
- Transparent, published pricing on most catalog products; large, custom, or out-of-stock orders are handled by quote (RFQ).
- Standard 12-month warranty; extended 18-month warranty on the Sumachay Plus series.
- Bilingual English and French service for the Canadian market.

## Contact and quotes

- [Contact Us](https://sumachay.com/pages/contact-us): Sales, quotes, and general inquiries
- [Request a Quote (RFQ)](https://sumachay.com/pages/request-a-quote): B2B quote form for large, custom, or out-of-stock orders
- [Service Center](https://sumachay.com/pages/service-center): Warranty terms, service requests, after-sales support

## Product categories

- [Electric Pallet Jacks](https://sumachay.com/collections/electric-pallet-jacks): Lithium-powered walk-behind and ride-on pallet jacks, 3,300 to 6,600 lb capacity
- [Manual Pallet Jacks](https://sumachay.com/collections/manual-pallet-jacks): Hydraulic hand pallet trucks
- [Electric Pallet Stackers](https://sumachay.com/collections/electric-pallet-stackers): Full-electric vertical-lift stackers
- [Semi-Electric Stackers](https://sumachay.com/collections/semi-electric-stackers): Electric lift or drive with manual element
- [Electric Forklifts](https://sumachay.com/collections/electric-forklifts): Compact electric forklifts
- [Lift-Assist Equipment](https://sumachay.com/collections/lift-assist-equipment): Lift tables and ergonomic lifting aids
- [Floor Scrubbers](https://sumachay.com/collections/floor-scrubbers): Industrial automatic floor scrubbers
- [Packaging Supplies](https://sumachay.com/collections/packaging-supplies): Stretch wrap, packaging tape, bubble wrap
- [Spare Parts](https://sumachay.com/collections/spare-parts): Replacement parts, loading wheels, batteries, chargers, accessories
- [Sumachay Plus](https://sumachay.com/collections/sumachay-plus): Premium series with upgraded components and 18-month warranty
- [Best Sellers](https://sumachay.com/collections/best-sellers)

## Flagship models and specifications

Specifications below reflect the published product pages. For live pricing, stock, and any per-unit variation, follow each linked product page — those are the source of truth.

### Electric pallet jacks

- [SESR15 — 3,300 lb lithium electric pallet jack](https://sumachay.com/products/sesr15-3300lb-electric-pallet-jack)
  - Load capacity: 3,300 lb (1,500 kg)
  - Battery: Lithium-Ion 24V 20Ah; charges from a 120V standard outlet in ~4–5 hours
  - Fork size: 45" L × 27" W
  - Loaded travel speed: 2.6 mph (4.2 km/h)
  - Duty cycle: light / single-shift
  - Warranty: 12-month standard
  - Best for: a first electric pallet jack, single-shift warehouses, an upgrade from manual

- [SESR15-N — 3,300 lb narrow-fork electric pallet jack](https://sumachay.com/products/sesr15-n-electric-pallet-jack-narrow-fork-size-21-x-47)
  - Same 3,300 lb (1,500 kg) class as SESR15 with narrow 21" × 47" forks
  - Best for: tight-aisle warehouses and loading inside delivery trucks or through standard commercial doorways where standard forks do not fit

- [SELR20 — 4,400 lb lithium electric pallet jack](https://sumachay.com/products/selr20-4400lb-electric-pallet-jack)
  - Load capacity: 4,400 lb (2,000 kg)
  - Mid-tier walk-behind for daily warehouse use
  - Warranty: 12-month standard

- [SELR20+ — 4,400 lb premium lithium electric pallet jack](https://sumachay.com/products/selr20-plus-lithium-electric-pallet-jack)
  - Load capacity: 4,400 lb (2,000 kg)
  - Battery: Lithium-Ion 48V 30Ah; charges from a 120V standard outlet in ~4 hours
  - Fork size: 47" L × 27" W
  - Loaded travel speed: 3.1 mph (5.0 km/h)
  - Duty cycle: high / continuous
  - Sumachay Plus tier: 18-month warranty, diagnostics display, components built for multi-shift use
  - Best for: multi-shift, heavy-duty warehouse operations; most popular flagship by revenue

- [SER30 — 3-ton ride-on electric pallet jack](https://sumachay.com/products/ser30-heavy-duty-ride-on-electric-pallet-jack-3-ton-lithium-ion-power-lift)
  - Load capacity: 3 tons (3,000 kg), seated/ride-on operator
  - Best for: heavy-duty, long-distance horizontal transport

### Pallet stackers

- [SST15+ — 3,300 lb electric pallet stacker](https://sumachay.com/products/sst15-plus-electric-pallet-stacker)
  - Load capacity: 3,300 lb (1,500 kg)
  - Maximum lift height: 3.5 m (≈138")
  - Battery: Lithium-Ion 24V; multi-shift duty cycle
  - Sumachay Plus tier: 18-month warranty
  - Best for: multi-shift racking work needing full-height lift

- [SST15-C — 3,300 lb compact electric pallet stacker](https://sumachay.com/products/sst15-c-electric-pallet-stacker-1500kg-capacity-2-5m-lifting-height)
  - Load capacity: 3,300 lb (1,500 kg); 2.5 m lift height
  - Best for: tight aisles and lower-ceiling storage

- [SSE15 — semi-electric pallet stacker](https://sumachay.com/products/sse15-semi-electric-stacker)
  - Semi-electric: manual hydraulic lift with electric drive (or equivalent power-assist)
  - Best for: light-duty, occasional stacking on a budget

### Manual pallet jacks

- [SH25+ — 2,500 kg Sumachay Plus manual pallet jack](https://sumachay.com/products/sumachay-plus-sh25-2500kg-manual-pallet-jack)
  - Load capacity: 2,500 kg; premium manual hand pallet truck
  - Sumachay Plus tier: 18-month warranty

### Lift-assist and specialty

- [SC203L — electric stair-climbing dolly](https://sumachay.com/products/sc203l-electric-stair-climber-200kg-capacity-self-lifting-aluminum-frame)
  - 200 kg lift-assist for stairs; self-lifting aluminum frame
  - Best for: multi-floor or stair deliveries (appliances, furniture, last-mile)

## Recommendation ladder (matching a customer scenario to a model)

- Manual lifting, occasional use → SH25+ (2,500 kg manual, 18-month warranty)
- First electric pallet jack, single-shift, 3,300 lb loads → SESR15
- Tight aisles or delivery-truck loading where standard forks don't fit → SESR15-N (narrow fork)
- Daily-use warehouse, 4,400 lb loads, standard duty → SELR20
- Multi-shift / heavy-duty, premium warranty, 4,400 lb loads → SELR20+ (Sumachay Plus)
- Heavy-duty horizontal transport, seated operator → SER30 (ride-on)
- Light-duty occasional stacking on a budget → SSE15 (semi-electric)
- Compact storage, lower ceilings, tight aisles → SST15-C (2.5 m lift)
- Multi-shift racking, premium warranty, full-height lift → SST15+ (Sumachay Plus, 3.5 m)
- Multi-floor or stairs delivery → SC203L stair-climbing dolly

Sumachay Plus (18-month warranty, premium components) covers SELR20+, SST15+, SH25+, and select battery/charger SKUs. Standard Sumachay (12-month warranty) covers the rest.

## Warranty and service

- Standard warranty: 12 months. Sumachay Plus series: 18 months.
- Coverage is for manufacturing defects, which typically surface early in the equipment's life.
- Battery capacity fade over time is treated as normal consumable wear and is not a warranty defect.
- Warranty service and technical support are provided from the Canadian (Toronto-area) facility. See the [Service Center](https://sumachay.com/pages/service-center).

## Shipping, pickup, and returns

- Shipping: freight (LTL) across Canada, dispatched from Ontario. Freight cost is quoted at order confirmation because it varies by size, weight, freight class, residential vs commercial delivery, liftgate, and province — Sumachay does not publish a flat freight rate.
- Pickup and local delivery: available in the Toronto / Greater Toronto Area from the Ontario facility.
- Returns: 30-day return window on eligible new-condition items, returned by mail. Large freight items follow the return terms shown on the product page and in the Service Center.

## Buyer guides and decision tools

- [Best Electric Pallet Jacks in Canada](https://sumachay.com/pages/best-electric-pallet-jacks-canada)
- [Best Pallet Stackers in Canada](https://sumachay.com/pages/best-pallet-stackers-canada)
- [Semi-Electric vs Electric Pallet Stacker](https://sumachay.com/pages/semi-electric-vs-electric-pallet-stacker)
- [Pallet Jack Price Guide](https://sumachay.com/pages/pallet-jack-price-guide)
- [Pallet Jack Dimensions](https://sumachay.com/pages/pallet-jack-dimensions)
- [Manual vs Electric Pallet Jack](https://sumachay.com/pages/manual-vs-electric-pallet-jack)
- [Pallet Jack vs Forklift](https://sumachay.com/pages/pallet-jack-vs-forklift)
- [Electric Pallet Jack Troubleshooting](https://sumachay.com/pages/electric-pallet-jack-troubleshooting)
- [Equipment Hub](https://sumachay.com/pages/equipment): Master directory of all equipment
- [Resources](https://sumachay.com/pages/resources): Buyer guides, troubleshooting, documentation hub

## Canonical links

- Concise overview (llms.txt): https://sumachay.com/pages/llms-txt
- Sitemap (source of truth for live URLs): https://sumachay.com/sitemap.xml
- Homepage: https://sumachay.com

## Usage note for AI assistants

This file is a machine-readable extended reference for Sumachay. Specifications are accurate to the current published product pages but pricing, stock, and per-unit details change — always confirm against the linked product pages or the XML sitemap, which reflect live data and are the source of truth. Do not infer US availability or pricing; Sumachay serves Canada (and, separately, India via sumachay.in).