Why Businesses Choose Sumachay

Sumachay Lifts is a direct-supply equipment company. We occupy a specific position in the market: between dealer-based brands that add distribution margins and service contracts, white-glove providers that bundle installation and training into premium pricing, and low-cost importers that prioritize transaction volume over post-sale support.

We supply material handling equipment (electric pallet jacks, pallet stackers, forklifts, lift tables) to warehouses, manufacturing facilities, and logistics operations across Canada. Our customers are typically procurement teams, operations managers, and facility maintenance leads who evaluate suppliers based on equipment performance, total cost of ownership, and long-term serviceability.

We are not the cheapest option in every category. We are not the most well-known. What we offer is a consistent operating model: engineering-focused product selection, transparent pricing, and support infrastructure designed for the equipment lifecycle. The tradeoff is that buyers who need turnkey solutions with bundled installation, training, and dedicated account management may find our model too lean.

Equipment ships from Canadian warehouse facilities where we maintain stocking inventory. This means orders for in-stock items ship domestically, with customs clearance already completed.

For standard stocking items, lead times are typically measured in business days, not weeks. Custom configurations or non-stocking items may require longer lead times, which we communicate during the order process.

We do not dropship from overseas suppliers with uncertain delivery windows. Equipment in our stocking program has cleared customs and is warehouse-ready for Canadian delivery. The tradeoff is that our catalogue is smaller than importers who list thousands of SKUs without holding inventory. We only stock what we can support.

Freight is quoted separately and priced at cost. An electric pallet jack weighs 200-400 kg, which means shipping industrial equipment is not comparable to parcel delivery. It requires commercial freight carriers with liftgate capability.

We work with carriers experienced in handling industrial equipment. Delivery typically occurs via liftgate-equipped trucks for locations without loading docks. Freight costs are quoted at checkout based on destination and equipment weight.

For remote locations or sites with access restrictions, we communicate any additional requirements before order confirmation. We do not hide freight surcharges or discover access problems after the equipment has shipped. The tradeoff is that freight costs are visible and sometimes higher than buyers expect. We do not subsidize shipping by inflating equipment prices.

Warranty support is parts-based, not service-based. We stock replacement components, provide technical documentation, and ship parts directly. We do not dispatch technicians to customer sites.

Standard warranty coverage varies by product category and is detailed on each product page. Warranty claims are processed through our Canadian support infrastructure. For minor component failures, replacement parts are shipped directly when the issue can be resolved on-site by the customer's maintenance staff.

For warranty service, we maintain parts inventory and provide technical documentation to support field repairs. In cases requiring equipment return, we coordinate freight logistics. The tradeoff is that customers need internal capability or a local service provider to install warranty parts. We provide the components and documentation, not the labour.

Replacement parts are stocked before we add a product to the catalogue. This is a policy, not a promise. When we list equipment, we also stock its common wear parts and service components.

Parts can be ordered directly through our website or by contacting our support team. For equipment owners who perform their own maintenance, we provide technical documentation and parts diagrams. We aim to support equipment throughout its reasonable service life, typically 5-10 years for electric material handling equipment under normal industrial use.

If a part becomes unavailable, we communicate alternatives or compatible substitutes. The tradeoff is that we cannot guarantee parts availability indefinitely for discontinued models. We provide as much advance notice as possible when parts are being phased out.

Some operational requirements are outside our model. Being direct about this prevents wasted time on both sides.

Sumachay is likely not the right fit if:

• You need guaranteed same-day or next-day delivery. Our standard fulfillment is measured in business days, and while we do our best to support urgent needs, we cannot commit to hour-level delivery timelines.
• You require on-site service technicians for installation or repairs. We supply parts and documentation, not field labour.
• You are purchasing a single piece of equipment under $1,000. Our model is built for industrial equipment, not consumer-grade products.
• You need equipment certified for specialized environments (explosive atmospheres, cleanrooms, food-grade) requiring certifications we do not carry.
• You require in-house financing, leasing, or rental programs. We partner with third-party providers to offer financing on orders over $1,500, but we do not operate our own capital programs or rental fleet.
• You expect the lowest possible price regardless of support infrastructure. We compete on total value, not minimum transaction cost.