Supporting procurement teams across universities, federal agencies, and national retailers across Canada.
Nationwide · B2B · Fast Freight Quotes
The SELR20 Electric Pallet Jack is not only a top-quality product but also backed by customer service that sets Sumachay apart from the competition. A true differentiator in the market.
Purchased for Canadian Tire 108. The jacks, the pricing, and the service are all excellent. If you’re considering buying, go right ahead, you won’t be disappointed
Sumachay Lifts saved the day during a critical project. We urgently needed stretch wrap, and their next-day shipping allowed us to stay on schedule. Their supply chain expertise and customer service are second to none
Outstanding service and unbeatable value. The SESR15 Electric Pallet Jack is easy to maneuver in tight spaces,and cost-effective compared to repairing our old unit. Delivery was fast and seamless. Highly recommended
Downtime used to be a constant headache. Since switching to Sumachay’s electric pallet jacks, our operations have become more reliable and efficient. The products are top-notch, and their service team always goes above and beyond.
Working with Sumachay has been a real pleasure. Their warranty support and maintenance service are handled promptly and professionally. We’ve purchased multiple units and couldn’t be happier with the quality and support.
Answers to common questions about our equipment, shipping, and support.
Shipping & Delivery
Do you ship electric pallet jacks across Canada?
Yes. We ship nationwide via LTL freight carriers from our Toronto warehouse. Delivery typically takes 3–7 business days depending on your location. All units ship on pallets, fully assembled and ready to operate on arrival.
How fast is delivery in Ontario and Quebec?
Most orders to Ontario and Quebec arrive within 2–4 business days. Toronto-area customers can arrange same-day or next-day warehouse pickup at 840 Flint Road, North York.
How does factory-direct pricing work?
We sell directly from the manufacturer to your facility with no dealer markups, no sales rep commissions, and no inflated service packages. What you see on our site is the actual equipment cost. This model typically saves 20–40% compared to traditional forklift dealerships.
Do you offer volume pricing for packaging supplies?
Yes. Our Distributor Program offers wholesale pricing on packaging supplies such as stretch wrap, strapping, and shipping materials. This program includes volume discounts, dedicated account support, and priority shipping. Contact sales@sumachay.com or visit our Distributor Program page to apply. Note: equipment is sold direct and is not part of the distributor program.
Products & Technology
Are your pallet jacks lithium-powered?
Yes. Every electric pallet jack and stacker in our lineup uses lithium-ion battery technology. Lithium batteries charge faster, last longer, require zero maintenance, and eliminate the acid spills and ventilation concerns associated with lead-acid units.
What is Sumachay Plus and how is it different?
Sumachay Plus is our extended coverage tier. Plus models include an 18-month warranty (vs. 12 months standard), priority technical support, and access to replacement parts inventory. It is available on the SELR20+ and SST15+ models.
Are your machines suitable for multi-shift operations?
Yes. Our lithium-ion batteries support opportunity charging, meaning operators can top up during breaks without damaging the cells. For continuous multi-shift use, we offer dual-battery bundles that allow hot-swapping so the equipment never stops.
How do you compare to Toyota or Crown?
Our equipment delivers comparable performance at a significantly lower price point. The difference is our direct-to-customer model: no dealer network, no territory restrictions, no mandatory service contracts. You get the same lithium technology and build quality without the legacy overhead baked into traditional brands.
Company & Support
Where is Sumachay located?
Our headquarters and primary warehouse are at 840 Flint Road, Toronto, ON M3J 2J4. We serve all Canadian provinces and territories. Equipment is available for local pickup or nationwide freight delivery.
Do you offer equipment financing?
We can work with your procurement team on purchase orders, net terms for qualified businesses, and volume pricing structures. Contact sales@sumachay.com to discuss payment arrangements for your organization.
What warranty comes standard?
All equipment includes a 12-month standard warranty covering manufacturing defects in materials and workmanship. Sumachay Plus models extend this to 18 months with priority support. Warranty service is handled directly through our Toronto facility.
Do you provide service and parts support?
Yes. We maintain a parts inventory at our Toronto warehouse and offer technical support by phone and email. For on-site service needs, we can coordinate with local technicians across Canada. Visit our Service Center page for details and pricing.
Interested in Bulk Packaging Supplies?
Join our Distributor Program and access wholesale pricing, volume discounts, and dedicated support for your business.